The Warranty on this item is 30 Days12 Months. See Conditions Below.
We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries…
-Do you offer refunds?
Yes, we do offer refunds and every customer has got 60 days from the date of the order to return unwanted product under the conditions that the item hasn’t been used, installed or modified and will be returned to us undamaged/in original packaging.
We try to accept all returns, but we reserve the right to decline the returned goods if they arrive in damaged, used or modified conditions. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
-I’ve changed my mind, how do I return my order?
We want to give you hassle-free way to return anything, so you can return any item to us within 60 days from the date of your order under the conditions that the item hasn’t been used, installed or modified and will be returned to us undamaged/in original packaging.
We also ask you to make sure we know the order number your return relates to, your order details and whether you want a refund or to change it for something else. We can’t do this without these details, so please do help us as otherwise you may be waiting a long time for your refund.
Please return the unwanted items to the below address and we would recommend using recorded service as we do not take any responsibilities for items that may be lost in the post:
Eurowagens Returns
Unit 8 Woodside Industrial Park
Works Road, Letchworth
SG6 1LA
United Kingdom
We try to accept all returns, but we reserve the right to decline the returned goods if they arrive in damaged, used or modified conditions. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
-Do you offer refund on return postage cost?
We will only be able to refund the return postage cost if the item received is faulty, damaged or incorrect and the situation occurred by our fault.
Otherwise, every customer is responsible for covering the return postage costs for unwanted items and we would recommend using recorded service as we do not take any responsibilities for items that may be lost in the post.
-Have your received my returned items?
We always try to process refunds for returned goods on daily basis, therefore in the unlikely event that you haven’t received a refund within 10 days of returning your items, please contact our Customer Care Team on customerservices@eurowagens.com. Please make sure that you supply as many information about the parcel as possible, as very often we receive returns without any indication about the sender.
We try to accept all returns, but we reserve the right to decline the returned goods if they arrive in damaged, used or modified conditions. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
-How long does the refund take?
We always try to process refunds for returned goods on daily basis, therefore in the unlikely event that you haven’t received a refund within 10 days of returning your items, please contact our Customer Care Team on customerservices@eurowagens.com. Please make sure that you supply as many information about the parcel as possible, as very often we receive returns without any indication about the sender.
All refunds will automatically be issued to the card you used to place the original order. This typically takes 5 working days in the UK, dependent on your bank/card issuer.
We try to accept all returns, but we reserve the right to decline the returned goods if they arrive in damaged, used or modified conditions. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
